Learn great ways of improving you customer service when communicating both digitally and in person.
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
This course is a half day course to give an awareness of good customer service. We also offer a full day Level 2 Customer Service course as a ProTrainings qualification.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
- Care sector
- Retail
This course comes with 4.0 hours of CPD, although the time to complete the course online may be less than this.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
Understanding basic customer service techniques.
- Coronavirus (COVID-19) link to the NHS website
- Customer Service Awareness Course Notes
- Find a classroom course locally
- Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
- Free student first aid program leaflet
- Regulated - COVID 19 Pre-Screen Student Evaluation Form
- Visit the First Aid Show free for first aid and medical videos
- Woundclot - haemostatic gauze for all types of bleeding
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
What training courses do you offer and how are they delivered?
We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.
Are your courses Endorsed?
Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.
Why do I need accredited training courses?
Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks. Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.
Are courses all online or can I take a blended or class course locally?
Most of our courses are available as online or classroom-based at a training centre locally. We can also send an instructor to your business to save travel and tailor the course to your business. To save time and money you can take most courses in a blended format with online and class training.
