Hospital and Telephone Triage
Online & Classroom Training Course
This course is based on nationally accepted triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment. This course is ideal for many sectors including 111 call and integrated urgent care clinical assessment services.
You will learn about triage and the basics of how it is done. You will also learn about clinical observations that you will need to complete when you are carrying out triage then you will see loads of examples of hospital triage and a debrief of what was done and why.
Included in the course are examples of telephone triage as this has different requirements as you cannot see the patient or gain effective clinical observations.
Video Playtime
4 hours and 28 minutes
Video Count
91 videos
Audio
English
Captions
English
Proof of Completion
Certificate
This Course Includes:
- Follows UK & ERC guidelines
- Endorsed by Skills for Care & TQUK
- 8.0 hrs CPD Certificate
- Evidence Based Training Certificate
- Instant printable wall certificate
- 24/7 on-demand video
- Access on mobile
- Weekly refresher video
- Expiration reminder
- Student manual
Preview the course content:
Section 1
Course Introduction
- Course Introduction 2:16
- Introduction to telephone triage 5:18
Section 2
What is Triage?
- What is Triage 7:15
- The goal of triage 1:31
- Electronic patient records 3:33
- and more...
Section 3
Triage in the Medical Setting
- ABCDE and triage 2:36
- Active listening 2:35
- Analgesia in triage 2:52
- and more...
Section 4
Ten Second Triage
- The Ten Second Triage Tool 3:25
- Using The Ten Second Triage Tool 2:13
Section 5
Clinical Observations
- Introduction - Observations of vital signs 1:09
- Preparing for clinical observations 2:09
- Penlights 2:47
- and more...
Section 6
Triage Example Scenarios
- Heart Palpitations 4:23
- Debrief - Heart palpitations 0:57
- Chest pain 3:30
- and more...
Section 7
Telephone Triage
- Additional considerations 2:58
- Scenario 1 - Tonsillitis 7:12
- Scenario 2 - Chest pain 2:29
- and more...
Section 8
Course Summary
- Course Summary 2:07
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Who needs First Person On Scene/Responder training?
Most people take First Person On Scene/Responder training as a requirement for their job or for their personal life. Whether you work in healthcare or another profession or are simply looking for a new qualification, ProTrainings has the course that is suitable for you! Online courses allow you to train at your own pace, in your own time.
Some professionals that may need a First Person On Scene/Responder course include:
- Nurses
- Hospital workers
- 111 call centres and workers
- Integrated urgent care clinical assessment services
- Responders
- Military and armed forces
More about this course
This course is based on nationally accepted triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment. This course is ideal for many sectors including 111 call and integrated urgent care clinical assessment services.
You will learn about triage and the basics of how it is done. You will also learn about clinical observations that you will need to complete when you are carrying out triage then you will see loads of examples of hospital triage and a debrief of what was done and why.
Included in the course are examples of telephone triage as this has different requirements as you cannot see the patient or gain effective clinical observations.
This course comes with 8.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 4 hours and 28 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
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- Royal College of Physicians (RCP) National Early Warning Score (NEWS) 2 Standardising the assessment of acute-illness severity in the NHS
- Woundclot - haemostatic gauze for all types of bleeding
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What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
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SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
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