Complaint Handling Level 1 (VTQ)
Online Training Course
Video Playtime
42 minutes
Video Count
12 videos
Audio
English
Captions
English
Proof of Completion
Certificate
This Course Includes:
- Endorsed by Skills for Care & TQUK
- 2.0 hrs CPD Certificate
- Evidence Based Training Certificate
- Instant printable wall certificate
- 24/7 on-demand video
- Access on mobile
- Weekly refresher video
- Expiration reminder
- Student manual
Preview the course content:
Section 1
Introduction
- Course introduction 2:10
Section 2
Complaint Handling
- Face to face customer service 3:29
- Identifying A Complaint 1:28
- Telephone etiquette 2:06
- and more...
Section 3
Complaint Situations Scenarios
- Telephone customer service scenario 5:51
- Customer service desk scenario 6:03
- Language barriers 4:46
Section 4
Summary
- Course Summary 2:07
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Who needs this training?
Most people take this training as a requirement for their job or for their personal life. Whether you work in healthcare or another profession or are simply looking for a new qualification, ProTrainings has the course that is suitable for you! Online courses allow you to train at your own pace, in your own time.
Some professionals that may need a this course include:
- Care workers
- Nurses
- Doctors
- Agency workers
- Customer service teams
- Telesales
- NHS workers
- Shopworkers
More about this course
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.
Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 42 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
- CQC website link
- CQC website link
- Care Information Scotland website link
- Coronavirus (COVID-19) link to the NHS website
- Find a classroom course locally
- Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
- Free student first aid program leaflet
- Regulated - COVID 19 Pre-Screen Student Evaluation Form
- Sign up for free Student First Aid - use code SCH-376-61-571
- Skills for Care Website
- Skills for Health Website
- Visit the First Aid Show free for first aid and medical videos
- Workplace Emergency Contact Sheet
- Woundclot - haemostatic gauze for all types of bleeding
Reviews
Frequently Asked Questions
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
What training courses do you offer and how are they delivered?
We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.
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