Customer Service Level 2 (VTQ)
Online & Classroom Training Course
Video Playtime
1 hour and 31 minutes
Video Count
30 videos
Audio
English
Captions
English
Proof of Completion
Certificate
This Course Includes:
- Endorsed by Skills for Care & TQUK
- 3.0 hrs CPD Certificate
- Evidence Based Training Certificate
- Instant printable wall certificate
- 24/7 on-demand video
- Access on mobile
- Weekly refresher video
- Expiration reminder
- Student manual
Preview the course content:
Section 1
Introduction
- Course introduction 2:07
- Course overview 1:24
- Customer service 2:33
- and more...
Section 2
Principles of customer service
- Principle 1 - Obtain customer feedback 3:25
- Principle 2 - Excel in communication 5:13
- Principle 3 - Make the customer feel valued 3:16
- and more...
Section 3
Customer service culture
- Creating a customer service culture 3:01
- Tips to good customer service 2:57
- Creating a first impression 2:26
- and more...
Section 4
Customer Service Scenarios
- Telephone customer service scenario 5:51
- Customer service desk scenario 6:03
- Language barriers 4:46
Section 5
Course Summary
- Example of a recent call of good customer service 2:24
- Course Summary 2:07
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Who needs this training?
Most people take this training as a requirement for their job or for their personal life. Whether you work in healthcare or another profession or are simply looking for a new qualification, ProTrainings has the course that is suitable for you! Online courses allow you to train at your own pace, in your own time.
Some professionals that may need a this course include:
- Sales companies
- Telesales
- Medical staff
- Reception staff
- Shops
- Banking
- Staff training
- Social care workers
- Office staff
- Any customer-facing employee
More about this course
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
Good customer service is vital and it applies to most businesses in one form or another. Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment. Customer service training is also ideal to increase working relationships between employees.
This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
This course comes with 3.0 hrs (6.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 31 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
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Reviews
Frequently Asked Questions
I want to complete a short practical module after completing the online course, is this possible?
We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
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