Conflict Management Level 2 (VTQ)
Online & Classroom Training Course
Video Playtime
1 hour and 24 minutes
Video Count
25 videos
Audio
English
Captions
English
Proof of Completion
Certificate
This Course Includes:
- Endorsed by Skills for Care & TQUK
- 3.0 hrs CPD Certificate
- Evidence Based Training Certificate
- Instant printable wall certificate
- 24/7 on-demand video
- Access on mobile
- Weekly refresher video
- Expiration reminder
- Student manual
Preview the course content:
Section 1
Introduction
- Course Introduction 2:11
- Conflict Management course overview 1:48
Section 2
Conflict Management
- Defusing potentially dangerous situations 2:36
- Understand the difference between aggression, assertiveness and passive 4:37
- Dynamic risk assessment 2:05
- and more...
Section 3
Practical Scenarios
- Calming an angry family member 6:24
- De-escalating an angry parent 9:02
- Arguing colleagues 6:36
- and more...
Section 4
Summary
- Course Summary 2:07
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Who needs General Health and Safety training?
Most people take General Health and Safety training as a requirement for their job or for their personal life. Whether you work in healthcare or another profession or are simply looking for a new qualification, ProTrainings has the course that is suitable for you! Online courses allow you to train at your own pace, in your own time.
Some professionals that may need a General Health and Safety course include:
- Reception workers
- Nurses
- Doctors
- Care workers
- Police
- Social workers
- School workers and teachers
- Hospital staff
- Public transport
- Sales staff
- Employees and employers where conflict is possible
More about this course
We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.
Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. There are many professions and vocations that individuals can be placed in a potential conflict situation that with the correct handling can be dealt with in a calm professional manner. On this course, you will learn how to identify that a situation could arise and how to deal with it to avoid conflict.
This course is aimed at anyone who can be placed in a potential conflict situation and you will learn how to defuse it safely and work towards a positive outcome.
You can learn using our video online training or if you prefer, we offer face to face training at your workplace nationwide. Contact us for more details or to book.
This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.
This course comes with 3.0 hrs (6.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 24 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
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Frequently Asked Questions
I want to complete a short practical module after completing the online course, is this possible?
We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.
What is CPD and why is having Certified CPD important?
CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.
What is "SCORM ready" and will courses run on a LMS?
SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.
Do I receive a certificate after completing your online training?
Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate. You can also buy a printed certificate to be posted to you for a small extra fee.
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