Company Admin Questions

Please read the suggestions below for answers to common questions.
  • Each unit represents 1 student completing 1 course
  • You need to purchase units for each course only if you as the company are paying for students to go through
  • The cost of a unit may vary based on the course
  • Units are used up when a student begins a course, NOT when they are registered
  • If you run out of units, students will be asked for payment themselves before they can begin training
  • Units NEVER expire
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  • One way you can use the employee filter is searching by last name. This will show you all course records for any employee matching your search.
  • Another method is by clicking the "Employee Activity" numbers. This is a quick way to see at a glance which employees have expired, are expiring soon, or have recently certified.
  • Finally, you can generate reports based on certification status, course, and company.
  • While viewing reports, you may edit employee records, disassociate employees from your company, and print certificates.
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If you wish to have a custom signup page for your employees that has your company details and logo on it, you may choose to upload your logo under "Account Settings."

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You may locate any payments you have personally made under "My Account."  Invoices are also located under "My Account" for companies that use this option.

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This section is only used for companies that have one or more courses for which they require the blended (hands-on skill evaluation) course.

You can add outside skill evaluators and instructors if no staff member or employee of your company is qualified to perform the skill evaluations.

When students complete the online portion of a blended course, they will show up in this area to be marked complete.  Simply check the box next to the names of employees who have completed the evaluation, select the date completed, and mark the students complete.

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Under "Account Settings," you can manage your company by adding / editing contact information, address, custom signup page as well as add branches within your company.

You can also add new courses to your company or company branches.  Any course you add here will be visible on each employee's Training Dashboard, so be sure that you want every employee to take the course.

For each course you add, you can choose whether the company will be paying for employees upfront or whether each employee will pay separately.  You can also choose whether to require every employee to complete the blended (hands-on skill evaluation) portion where available.

If your company has more than 10 employees and you would like a better rate on any course, please contact us.

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As the number of people being diagnosed with COVID -19 increases around the world, we are contacting you to assure you of our continued commitment to our customers and instructors.

While we have no control over the limitations that may be placed on courses that require contact training, we can assure you that we already have a robust business continuity plan in place and do not expect there to be any interruption to our online courses and customer support services.

We will endeavour to provide information as it becomes available.

We wish you all good health and sincerely hope that this situation passes quickly with minimal consequences to your health and prosperity.

We have produced a free Coronavirus COVID 19 awareness course, with the aim of saving lives by teaching the public how to take precautions against Coronavirus COVID 19.
 
This course is designed to give the general population life-saving advice about the virus, helping them to avoid catching it and how to safely help someone with it.
 
Take the course: www.procoronavirus.co.uk
 
The e-learning course can be completed whilst learners are in self-isolation and no classroom is needed so that social distancing can learn at their convenience away from others. The series of video learning aids are available on both desktop and mobile devices and followed by knowledge review questions and a test to complete.
 
  • Introduction
  • Signs and symptoms
  • Preventing transmission
  • Avoiding the virus
  • Taking precautions
  • Using PPE effectively
  • Self-isolation
  • Coping with stress
  • Coronavirus with pets
Knowing that this course may be distributed widely by companies to their staff, free company dashboards are available to track learners’ progress. Training and HR teams can view who has completed it and what they scored, all in one place.
 
At the time of filming, countries are closing down, job are being put on hold and people’s lives are in turmoil. ProTrainings advises that individuals follow the ever-changing advice set out by Government and health officials, alongside the factual advice presented in the course.
 
Take the course: www.procoronavirus.co.uk and find out more information on other ProTrainings online courses and classroom courses visit our website.
Not helpful? Contact Support

As the number of people being diagnosed with COVID -19 increases around the world, we are contacting you to assure you of our continued commitment to you our customers and instructors.

While we have no control over the limitations that may be placed on courses that require contact training, we can assure you that we already have a robust business continuity plan in place and do not expect there to be any interruption to our online courses and customer support services.

Foremost in our minds at this time is the safety and protection of our staff, to achieve this our key personnel will continue to provide support to all our customers while working remotely.  We would be grateful if you make use of our online CHAT system in the first instance as this will make it easier for the support team to provide immediate assistance or to direct your enquiry to the person who can provide you with the information you need.

We will do our best to keep you updated about the impact of the situation as more information becomes available.

We wish you all good health and sincerely hope that this situation passes quickly with minimal consequences to your health and prosperity.

We have produced a free Coronavirus COVID 19 awareness course, with the aim of saving lives by teaching the public how to take precautions against Coronavirus COVID 19.

This course is designed to give the general population life-saving advice about the virus, helping them to avoid catching it and how to safely help someone with it.

Take the course: www.procoronavirus.co.uk

The e-learning course can be completed whilst learners are in self-isolation and no classroom is needed so that social distancing can learn at their convenience away from others. The series of video learning aids are available on both desktop and mobile devices and followed by knowledge review questions and a test to complete.

Coronavirus Course Contents:

  • Introduction
  • Signs and symptoms
  • Preventing transmission
  • Avoiding the virus
  • Taking precautions
  • Using PPE effectively
  • Self-isolation
  • Coping with stress
  • Coronavirus with pets

Knowing that this course may be distributed widely by companies to their staff, free company dashboards are available to track learners’ progress. Training and HR teams can view who has completed it and what they scored, all in one place.

At the time of filming, countries are closing down, job are being put on hold and people’s lives are in turmoil. ProTrainings advises that individuals follow the ever-changing advice set out by Government and health officials, alongside the factual advice presented in the course.

Take the course: www.procoronavirus.co.uk and find out more information on other ProTrainings online courses and classroom courses visit our website.

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If none of these suggestions answer your question, contact us here.
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